We’ve been listening to all of your feedback and we’ve been hard at work over the holidays responding to your ideas and suggestions.
Today, we just released a significant set of upgrades to HelpHive. We’ve made a LOT of little refinements (hey, the small stuff counts!) which you’ll notice and appreciate (or maybe you won’t cause it just works so well!) as you use HelpHive. Here are some of the bigger item highlights:
Improved Business Search
We’ve done some major enhancements to search to help homeowners find the best home service pros for the specialty you’re looking for. Highly rated businesses now get higher placement and highly rated businesses with lots of customer reviews get even higher placement. Business listings which have been claimed and enhanced with more details also get more promotion. Bottom line — highly recommended businesses are at your finger tips even faster.
Easier Referral Network Setup
One of the most compelling features of HelpHive is to be able to see your own personal referral network of home service pros … recommended by your friends and neighbors. We’ve made it even simpler to expand your personalized referral network for Facebook users. Simply click “Facebook Login” link in the header, securely enter your Facebook id/password in a Facebook-controlled pop-up window and your personal referral network is instantly expanded. You can also use your Facebook login when you post a review or a recommendation … and then optionally publish your review on your Facebook news feed for your friends to see! And then as you search and browse for home service pros on HelpHive, businesses recommended by your friends and neighbors are automatically highlighted.
New Innovative Reviews for a Cause Program
We’ve been quietly testing a new fundraising opportunity for local non-profits called “Reviews for a Cause”. This provides an innovative fundraising tool for small non-profits who want to raise up to $1,000 … and get this, their supporters don’t have to write a check! The non-profit simply promotes a special web link to their supporters and all qualified reviews of home service pros posted by people clicking that link earn the non-profit $10 from HelpHive. Read more…
Free Referrals for Free Business Listings
We’ve added the ability for all free business accounts to receive direct phone calls plus email messages through the HelpHive Email Contact system. We’ve also enabled direct phone calls to unverified business listings for improved homeowner convenience.
Improvements to Referral Pro Gold
We launched Referral Pro Gold, our premium referral service for businesses, a few months back and we’ve received lots of great feedback from home service businesses. We’ve got only positive feedback on our performance pricing model where a business only pay a commission fee when they receive a referral which turns into a job. Here are a few changes we’ve made to make using Referral Pro Gold even better:
- Improved the phone call Direct Connect experience
- Reduced our commission cap from $1,000 to $250 (for companies with BIG jobs)
- Increased time from receiving referral through doing job from 9 weeks to 17 weeks
- Added more help info to the Referral Center (where you self-manage your referrals)
More about Referral Pro Gold >
New Free 30 day Trial for Referral Pro Gold
We are now happy to announce that all businesses can experience a FREE 30 day trial of Referral Pro Gold, our premium referral service for businesses. This includes the extensive onsite and offsite promotion for your business giving you more exposure to 10,000’s of Puget Sound area homeowners. Businesses can view a dashboard for all of the referrals they receive on their own private Referral Center webpage.
