Posts Tagged ‘paid search advertising’

Paid Search Advertising for Local Services Businesses

Tuesday, June 23rd, 2009

Overview

In my previous blog post, I had described why Paid Search Advertising is so powerful and how to get started with it. Today, I will delve deeply into several important concepts within Paid Search Advertising including:

  • max CPC (cost per click)
  • quality score
  • determinants of ad position and actual cost per click

What is ad position or ad rank?

Recall that when a user searches on Google, a set of links to web pages are returned. The set of links at the right and towards the top of the page (with a light brownish background) where it says Sponsored Links, are really advertisements. Each such advertisement has an ad position starting from ad position 1 (top most ad), and then ad position 2 (the second ad from the top), etc. all the way down the right to the bottom of the page.

It should, perhaps, come as no surprise that the higher up the ad is, the more the chances that it will get clicked, all other things being equal. This therefore implies that you want your ad to be higher up on the page. So this leads to a critical question: what factors determine the position of your ad?

Your Ad Position is determined jointly by Max CPC and Quality Score

Recall that in Paid Search Advertising you pay only per click, i.e. only when your website gets a visitor. All the major search engines (Google, Yahoo, Microsoft) now work this way. When setting up your ad campaign, you decide the maximum you are willing to pay per click (i.e. pay per visitor). Let’s say that you determine that $0.50 is the maximum you are willing to pay per click. This $0.50 then is your Max CPC (cost per click).

Quality Score can be thought of as a measure of the user experience when users search, see your ad, click on your ad, and visit your website. If the overall user experience is good, the Quality Score will be good. So how exactly is Quality Score measured? The different search engines measure it differently. Google, for instance, defines Quality Score at a keyword level, i.e. each keyword has its own Quality Score. In Google, the Quality Score depends on:

1. alignment of the keyword, ad copy and landing page (i.e. is the ad copy relevant to the keyword searched on, and is the landing page content relevant to the keyword searched on and the ad copy clicked)

2. click through rate, i.e. how often does a user click the ad after they search on a specific keyword

3. historical performance of the keyword in question

4. account level performance of your campaigns

5. other factors

Your ad position is jointly determined by your Max CPC and your Quality Score relative to your competing advertisers. The higher your Max CPC and/or the higher your Quality Score relative to your competitors, the higher up your ad will show.

What is the relationship between Max CPC and the amount actually paid per click?

The easiest way to describe the relationship between Max CPC and actual amount paid per click is by considering a straight auction where the winner pays $0.01 more than the next highest bidder. So here too, you will pay less than your Max CPC, and just enough to beat the next highest bidder. Of course, because Quality Score calculations also figure into the equation, this amount will not simply be $0.01 more than the next highest bidder.

In my next post, I’ll delve deeply into the critical tradeoff between getting more visitors to your site and paying more per visitor. I’ll also discuss how all this can be neatly linked together in an effort to maximize your profits and what that even means.

Written by Nadir Hussain

COO, Media Flint, Inc.

Nadir Hussain is an Internet Advertisement and Search Engine Marketing expert. He is both Google and Yahoo certified for their Internet Advertisement programs. He teaches an Internet based Advertising class both at UC/Berkeley Extension and the Continuing Studies Program at Stanford University. His education comprises of a Bachelor’s degree in Computer Science & Mathematics from UC/Santa Cruz, a MSEE from Stanford University and an MBA from UC/Berkeley.

Posted in Internet Advertising, Search Engine Marketing | 1 Comment »

Marketing your business online with Paid Search Advertising

Thursday, June 11th, 2009

Overview
In my last post, I gave an overview on Website Conversion Rates and Search Engine Marketing.  Today, I will delve more deeply into Paid Search Advertising which is the most widely used channel for online marketing.

What is Paid Search Advertising?
When you search on Google, a set of links to web pages are returned.  The set of links at the right and towards the top of the page (with a light brownish background) where it says Sponsored Links, are really advertisements.  This form of Advertising is known as Paid Search Advertising (PSA).

What are the different websites that allow Paid Search Advertising?
Google now has close to 70% market share in Paid Search Advertising and this is in fact, Google’s biggest revenue generator by far.  In addition to Google, if you were to include Yahoo and Microsoft, you will have accounted for 95% of the total search volume.  In other words, when it comes to Paid Search Advertising, you should:

  1. Start with Google
  2. Add Yahoo and Microsoft over time
  3. Limit yourselves to these “big three” knowing that you have captured 95% potential searchers

Why is Paid Search Advertising so Powerful?
There are a number of reasons why Paid Search Advertising can really generate leads and clients quickly for you:

  1. Target precisely – you have complete control of the keywords which when searched on trigger your ad.  For instance, if you are a plumber in the Seattle area and are advertising using Paid Search, you can ensure that your ad appears only when someone searches on “plumbing services” and lives within, say, 12 miles from your business location.
  2. Pay only per visitor – when a user searches on Google for a keyword that you have targeted for your business, this user will see your ad.  You don’t pay Google anything for this free impression.  If that user then decides to click your ad, the user will then land on a web page of your choosing within your website.  You only pay Google for this visitor.  Think about the absolute precision of that!  You are only paying when someone visits your website after they searched on a keyword that you specified, and clicked on your ad copy.
  3. Start small with complete flexibility – on Google, there is a one time activation fee of $5.  After that, you have total control of your budget with no commitments.  You can stop & resume as you wish.  Typically on Google, your ads start appearing within 20 minutes of your decision to launch a campaign.
  4. Collect data, track and continuously improve the ad campaigns – you can start collecting data as soon as you launch your campaigns.  For instance, if set up correctly, you can tell which of the many keywords you “bought” are leading to visitors and whether those visitors are becoming leads, or clients.  Such rich data can then be used to improve and optimize your campaign from a “cost per lead” or “cost per client” perspective.

How easy is it to get started with Paid Search Advertising?
All the major search engines make it very easy for small businesses to get started.  For instance, on Google, you simply have to sign on to their AdWords program.   Then, you provide the following information to Google:

  • the keywords that you want to bid on
  • how much are you willing to pay per visitor
  • what is your daily budget
  • which geographic area are you targeting
  • what should your ad copy say
  • what is the URL of the web page you want your visitors to land on when they click the ad copy
  • what time of day do you want your ad to run

Then you are good to go.

In my next post, I’ll discuss some of the dynamics of Paid Search Advertising including the concepts of:

  • max CPC (cost per click)
  • quality score
  • determinants of ad position and actual cost per click
  • tradeoff between getting more visitors and paying more per visitor

I’ll also discuss how all this can be neatly linked together in an effort to maximize your profits and what that even means.

About Nadir Hussain, COO, Media Flint, Inc.
Nadir Hussain is an Internet Advertisement and Search Engine Marketing expert. He is both Google and Yahoo certified for their Internet Advertisement programs.  He teaches an Internet based Advertising class both at UC/Berkeley Extension and the Continuing Studies Program at Stanford University.  His education comprises of a Bachelor’s degree in Computer Science & Mathematics from UC/Santa Cruz,  a MSEE from Stanford University and an MBA from UC/Berkeley.

Posted in Search Engine Marketing | 2 Comments »

Marketing your local services business online

Thursday, June 4th, 2009

I am doing a series of short articles providing advice on how to cost effectively market your local services business online with a focus on getting qualified leads.

In this post, I will define some of the various elements or “channels” of online marketing.  In subsequent posts, I’ll describe my recommended approach to marketing your business using each of these channels.

To begin with, what is conversion rate?
To achieve the best Return on Investment (ROI) in the online channels, your first step should really be to have a targeted website, or at least, a web page.  The various online channels will bring visitors to your website, but it will be up to your website to convince the visitor to take that next step.  This desired next step for the visitors may be to:

  • Fill out a form
  • Email you
  • Call you

The number of visitors who take this “desired action” as a percentage of visitors who visit your website is called the conversion rate.

For instance, if you get 200 visitors to your website, and 20 of them fill out a form, then the conversion rate for filling out that form is 20/200 = 10%.

Once you have a website and are getting visitors, you should continuously be working on increasing its conversion rate because a higher conversion rate is the best way to increase your return on any investment.

The great thing about the Internet is that everything is measurable.  This means that you can even try variations on specific aspects of your website (e.g. you can test mentioning your price point versus not mentioning it) to see which variation gets you the highest conversion rate.  (I’ll get into more detail on this kind of testing in a later article).

Attracting visitors through Search Engine Marketing
Even before you can increase conversion rates on your website, you need to attract visitors to your website.  There are various ways to attract visitors to your website, and the most widely used one is Search Engine Marketing (SEM).

SEM itself can be further sub divided into two main channels.  If you do a search on Google, you’ll notice two things:

  1. A set of links at the right and towards the top of the page (with a light brownish background) where it says Sponsored Links.  This is Paid Search Advertising (PSA).  These Sponsored Links are really advertisements that have been bought by a company (advertiser) from Google.  When a user who is searching on Google sees such a sponsored link (or ad) and clicks on it, the user then “lands on” a page within the advertiser’s website.  The advertiser pays Google NOT when the user sees the ad, but only when the user clicks on it.  Thus the advertiser only pays Google for actual visitors delivered to the advertiser’s website.
  2. A set of links below the top Sponsored Links on the left side.  These are “organic” or “natural” search listings.These links are free in the sense that when the user sees such a link and even clicks on it, the website that he/she lands on does not pay Google any money.  Of course, to get to these coveted spots, on the first page of Google (for a specific user search) can take a lot of time and effort.  (We’ll describe this in a lot more detail in a subsequent article).

In my next post, I’ll provide advice on successfully launching Paid Search Advertising campaigns.

About Nadir Hussain, COO, Media Flint, Inc.
Nadir Hussain is an Internet Advertisement and Search Engine Marketing expert. He is both Google and Yahoo certified for their Internet Advertisement programs.  He teaches an Internet based Advertising class both at UC/Berkeley Extension and the Continuing Studies Program at Stanford University.  His education comprises of a Bachelor’s degree in Computer Science & Mathematics from UC/Santa Cruz, a MSEE from Stanford University and an MBA from UC/Berkeley.

Posted in Search Engine Marketing | 1 Comment »